Refund Policy

• Full refund if requested within 48 hours of purchase AND template files have not yet been delivered to your email.
• No refund once template files have been delivered to your email, regardless of whether you have downloaded or used them.
• If you experience a technical issue preventing access to delivered files, contact us within 7 days of delivery and we will work to resolve the issue. Refunds are not guaranteed in this case but may be considered on a case-by-case basis.

• Cancel anytime — there is no long-term contract or minimum commitment period.
• No refund for the current billing period already charged. You retain access through the end of the paid period.
• Cancellation takes effect at the end of the current billing period. You will not be charged for subsequent periods after cancellation is processed.
• If setup has not yet begun, you may request a full refund within 48 hours of your initial subscription payment.

To request a refund or cancel your subscription, email us at support@patientflowms.com with the following information:

• Your full name and email address used at purchase
• Order date and plan purchased (Template or Managed Pro)
• Reason for your refund request
• Any relevant order or transaction reference numbers

We will review your request and respond within 2 business days.

Approved refunds are processed within 5–10 business days and returned to your original payment method via Stripe. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

For refund questions or to submit a request:

support@patientflowms.com
Ruqelo LLC
Wyoming, USA